Please read these terms and conditions carefully before using the Stratose Aviation Enterprise SaaS platform. By accessing or using the Service, you agree to be bound by these Terms.
Interpretation & Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms of Use:
These Terms of Use govern access to and use of the Service and constitute a legally binding agreement between You and the Company. They set out the rights and obligations applicable to all users of the Service.
By accessing or using the Service, You acknowledge that You have read, understood, and agree to be bound by these Terms. If You do not agree to these Terms, You must not access or use the Service.
Access to and use of the Service is conditional upon Your compliance with these Terms at all times. These Terms apply to all visitors, users, and others who access or use the Service.
You represent and warrant that You are at least eighteen (18) years of age and have the legal capacity to enter into binding agreements. The Company does not permit individuals under the age of eighteen (18) to access or use the Service.
Your access to and use of the Service is also subject to Your acceptance of and compliance with the Company's Privacy Policy, which describes how personal data is collected, used, disclosed, and protected. By using the Service, You consent to such processing in accordance with the Privacy Policy.
To access certain features of the Service, You may be required to register for an Account. You agree to provide accurate, current, and complete information during the registration process and to keep such information updated at all times.
You are responsible for maintaining the confidentiality and security of Your Account credentials, including usernames, passwords, and any authentication mechanisms. You shall ensure that access to the Service is restricted to Authorised Users only and that appropriate security measures (including multi-factor authentication where available) are implemented.
You are solely responsible for all activities conducted through Your Account, whether authorised or not. The Company shall not be liable for any loss or damage arising from unauthorised use of Your Account resulting from Your failure to comply with these obligations.
You must notify the Company immediately upon becoming aware of any actual or suspected unauthorised access to or use of Your Account, or any other security breach affecting the Service.
The Company reserves the right to suspend or disable any Account, or restrict access to the Service, where it reasonably believes that there has been a breach of these Terms, a security risk, or unlawful activity, or where such action is necessary to comply with applicable law or regulatory requirements.
Subject to Your compliance with these Terms and any applicable agreement between You and the Company, the Company grants You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Service during the applicable subscription term solely for Your internal business operations.
You shall use the Service strictly in accordance with these Terms and all applicable laws and regulations, including those relating to aviation operations, data protection, and cybersecurity.
Except as expressly permitted under these Terms, You shall not, and shall not permit any third party to: (a) copy, modify, adapt, translate, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service; (c) license, sublicense, sell, resell, lease, assign, distribute, or otherwise commercially exploit the Service; (d) use the Service for the benefit of any third party or as part of a service bureau or outsourcing arrangement; or (e) remove, alter, or obscure any proprietary notices or branding.
All rights not expressly granted to You under these Terms are reserved by the Company and its licensors.
You shall use the Service only for lawful purposes and in accordance with these Terms. You agree not to use, and shall not permit any Authorised User or third party to use, the Service in any manner that:
The Company reserves the right, without prejudice to any other rights or remedies, to monitor usage of the Service and to suspend or restrict access where it reasonably determines that there has been a breach of this clause or a risk to the security or integrity of the Service.
As between the parties, You retain all right, title, and interest in and to Customer Data. You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data submitted to or processed through the Service.
You represent and warrant that You have all necessary rights, consents, and lawful bases to upload, use, and permit the processing of Customer Data in connection with the Service, including in compliance with applicable data protection and aviation regulatory requirements.
You grant the Company a worldwide, non-exclusive, royalty-free licence to host, store, use, copy, transmit, display, and process Customer Data solely to the extent necessary to provide, maintain, secure, and improve the Service, and to comply with applicable law.
The Company does not review Customer Data as a matter of course and does not assume any responsibility or liability for such data. However, the Company reserves the right to remove or restrict access to any Content where it reasonably believes that such Content violates these Terms, applicable law, or the rights of any third party.
The Company may generate and use aggregated, anonymised, or de-identified data derived from Customer Data for the purposes of operating, monitoring, analysing, and improving the Service, provided that such data does not identify You or any individual.
All Intellectual Property Rights in and to the Service, including the Platform, underlying software, systems, architecture, interfaces, documentation, designs, trademarks, branding, and all enhancements, modifications, and derivative works thereof, are and shall remain the exclusive property of the Company and its licensors.
Except for the limited licence expressly granted under these Terms, no rights, title, or interest in or to the Service are transferred to You. All rights not expressly granted are reserved by the Company.
You shall not remove, alter, or obscure any copyright, trademark, or other proprietary notices contained in or on the Service.
Any Feedback provided by You is given voluntarily, and the Company shall be free to use, disclose, reproduce, license, distribute, and otherwise exploit such Feedback without restriction or obligation of any kind, provided that no Confidential Information or Personal Data is disclosed.
You acknowledge that any unauthorised use of the Service or infringement of the Company's Intellectual Property Rights may cause irreparable harm for which monetary damages may be inadequate, and the Company shall be entitled to seek injunctive or equitable relief in addition to any other remedies available at law.
The Service may enable access to, or integration with, Third-Party Services, including external systems, applications, data providers, or platforms that are not owned or controlled by the Company.
Such Third-Party Services are provided for convenience only. The Company does not endorse, control, or assume any responsibility for the content, functionality, security, availability, or performance of any Third-Party Services.
Your use of any Third-Party Services is subject to the terms and conditions of the applicable third party, and You are solely responsible for ensuring compliance with such terms. The Company shall not be liable for any loss, damage, or liability arising from or in connection with Your use of or reliance on any Third-Party Services.
Where the Service integrates with Third-Party Services at Your request, You acknowledge that the Company may rely on such third parties for the provision of certain functionalities, and the Company shall not be responsible for any failure, delay, or disruption caused by such Third-Party Services.
You are responsible for configuring and maintaining any integrations with Third-Party Services and for ensuring that any data shared with such services is done in compliance with applicable laws and regulatory requirements.
The Service is provided on an "as is" and "as available" basis. While the Company shall use commercially reasonable efforts to ensure the availability, reliability, and performance of the Service, it does not guarantee that the Service will be uninterrupted, error-free, or free from delays, defects, or security vulnerabilities.
Availability targets, CAMO windows, and support commitments (if any) are governed by the applicable Service Level Agreement (SLA) or the Master Service Agreement (MSA). Scheduled CAMO, emergency maintenance, or factors outside the Company's reasonable control may result in temporary interruptions or degradation of the Service.
To the maximum extent permitted by applicable law, the Company disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
The Company does not warrant that the Service will meet Your specific requirements, achieve any intended results, or operate in combination with any third-party systems or services without interruption or error.
Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law.
You shall defend, indemnify, and hold harmless the Company, its Affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
The Company reserves the right to assume the exclusive defence and control of any matter subject to indemnification by You, in which case You shall cooperate fully with the Company in asserting any available defences.
Your indemnification obligations under this clause shall survive termination or expiration of these Terms.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
To the maximum extent permitted by applicable law, the Company, its Affiliates, and their respective directors, officers, employees, and agents shall not be liable to You for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data (other than reasonable costs of restoration from back-ups), or anticipated savings, arising out of or in connection with the use of, or inability to use, the Service, whether based on contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
Subject to the foregoing, the aggregate liability of the Company arising out of or in connection with these Terms or the use of the Service shall not exceed the total fees paid (if any) by You to the Company for access to the Service in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of confidentiality obligations; (d) infringement of intellectual property rights; or (e) any other liability that cannot be limited or excluded under applicable law.
The limitations and exclusions in this clause shall apply regardless of the form of action and shall survive termination or expiration of these Terms.
Each party shall keep confidential and not disclose to any third party any Confidential Information of the other party received in connection with the Service, except as expressly permitted under these Terms.
"Confidential Information" means any non-public information disclosed by one party to the other, whether in written, electronic, or oral form, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including without limitation technical information, security measures, product roadmaps, pricing, and business information.
The receiving party shall: (a) use the Confidential Information solely for the purpose of exercising its rights and performing its obligations under these Terms; and (b) protect such Confidential Information using at least the same degree of care it uses to protect its own confidential information of a similar nature, and in no event less than a reasonable standard of care.
Confidential Information shall not include information that: (i) is or becomes publicly available without breach of these Terms; (ii) was lawfully known to the receiving party prior to disclosure; (iii) is lawfully received from a third party without restriction; or (iv) is independently developed without use of or reference to the disclosing party's Confidential Information.
The obligations in this clause shall survive termination of these Terms for a period of five (5) years, except for trade secrets, which shall remain protected for so long as they retain their confidential nature.
The Company shall process any Personal Data in accordance with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL), and in line with its Privacy Policy and any applicable Data Processing Addendum (DPA).
To the extent that the Company processes Personal Data on Your behalf, You act as the data controller and the Company acts as a data processor, unless otherwise expressly agreed. You are responsible for ensuring that You have all necessary rights, consents, and lawful bases to collect, use, and permit the processing of Personal Data in connection with the Service.
You shall ensure that all Personal Data provided to the Company is accurate, relevant, and limited to what is necessary for the purposes of using the Service, and that such data is collected and transferred in compliance with applicable laws.
The Company shall implement and maintain appropriate technical and organisational measures designed to protect Personal Data against unauthorised or unlawful processing, accidental loss, destruction, or damage, as further described in its security and data protection policies.
You acknowledge and agree that the use of the Service may involve the transfer of Personal Data across jurisdictions, including to cloud infrastructure located outside Your country of operation. The Company shall ensure that such transfers are carried out in accordance with applicable data protection laws and appropriate safeguards.
Further details regarding the collection, use, disclosure, and protection of Personal Data are set out in the Company's Privacy Policy, which is incorporated by reference into these Terms.
The Company implements and maintains appropriate technical and organisational measures designed to protect the security, integrity, and availability of the Service, including safeguards aligned with recognised industry standards.
You shall be responsible for implementing and maintaining appropriate security measures on Your side, including:
You shall promptly notify the Company upon becoming aware of any actual or suspected security incident, unauthorised access, or breach affecting the Service or Your Account, and shall cooperate with the Company in investigating and mitigating such incident.
The Company shall not be responsible for any security breach or loss arising from Your failure to implement appropriate security controls or to comply with this clause.
The Company may, without prejudice to any other rights or remedies, suspend or restrict Your access to the Service, in whole or in part, with immediate effect where it reasonably determines that:
Where reasonably practicable, the Company shall provide prior notice of such suspension; however, the Company may suspend access without notice where immediate action is required.
The Company may terminate or permanently disable Your access to the Service upon written notice if: (a) You materially breach these Terms and fail to remedy such breach within a reasonable period; or (b) continued provision of the Service would expose the Company to legal or regulatory risk.
Upon termination: Your right to access and use the Service shall immediately cease; the Company may delete or restrict access to Customer Data in accordance with its data retention policies; and any provisions which by their nature are intended to survive termination shall continue in full force and effect.
Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by events beyond its reasonable control ("Force Majeure Event"), including but not limited to acts of God, war, terrorism, civil unrest, epidemic or pandemic, governmental action, regulatory directives, declared closure of airspace, fire, flood, earthquake, embargo, strike (other than of the affected party's own workforce), failure of public utilities or telecommunications networks, or large-scale cyberattacks.
The affected party shall promptly notify the other party of the occurrence of a Force Majeure Event and shall use commercially reasonable efforts to mitigate its effects and resume performance as soon as practicable.
Where a Force Majeure Event continues for a period exceeding sixty (60) consecutive days and materially affects the provision or use of the Service, either party may terminate access to the Service upon written notice, without liability, except for obligations accrued prior to the occurrence of the Force Majeure Event.
You shall comply with all applicable laws and regulations in connection with Your access to and use of the Service, including, without limitation, laws relating to aviation operations, data protection, cybersecurity, anti-bribery and anti-corruption, anti-money laundering, and export controls.
You represent and warrant that neither You nor any of Your Affiliates, Authorised Users, or beneficial owners are subject to any sanctions administered or enforced by any applicable authority, including but not limited to the United Nations, the United Arab Emirates, the United States (OFAC), the European Union, or the United Kingdom.
You shall not access or use the Service in any manner that would cause the Company to be in breach of any applicable sanctions, export control laws, or anti-bribery and anti-corruption laws, including the UAE Federal laws, the U.S. Foreign Corrupt Practices Act, and the UK Bribery Act 2010.
The Company reserves the right to suspend or terminate Your access to the Service with immediate effect if it reasonably determines that Your use of the Service may expose the Company to a risk of violation of applicable laws or regulations.
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai (Federal law and Dubai law). Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, interpretation or termination, shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under the DIAC Arbitration Rules in force at the time of submission.
The seat (or legal place) of arbitration shall be Dubai, United Arab Emirates. The language of the proceedings shall be English. The tribunal shall consist of one arbitrator unless the amount in dispute exceeds AED 10,000,000, in which case three arbitrators shall be appointed.
Each party retains the right to seek injunctive or interim relief from the DIFC Courts or any other court of competent jurisdiction in support of arbitration.
Any notices or communications under these Terms shall be in writing and shall be deemed given when delivered by hand, sent by reputable courier, or transmitted by email to the relevant contact details provided by the Company or by You.
Notices to the Company shall be sent to legal@stratose.co, with a copy to Stratose Technologies FZ-LLC, Dubai Internet City, Dubai, United Arab Emirates, or to such other address as the Company may designate from time to time.
Notices to You shall be sent to the email address or contact details associated with Your Account, or through the administrative console or support portal of the Service.
Notices shall be deemed received: (a) if delivered by hand, at the time of delivery; (b) if sent by courier, upon delivery confirmation; and (c) if sent by email, at the time of transmission, provided no delivery failure notification is received.
Routine operational communications, including service updates and support notices, may be provided through the Platform or other electronic means designated by the Company.
The Company reserves the right to modify or update these Terms from time to time to reflect changes in the Service, applicable laws, regulatory requirements, or business practices. Where such changes are material, the Company shall use reasonable efforts to provide notice to You, including by email, through the Platform, or by other appropriate means. Unless otherwise stated, updated Terms shall become effective upon publication.
Your continued access to or use of the Service following the effective date of any updated Terms constitutes Your acceptance of those changes. If You do not agree to the revised Terms, You must cease using the Service.
If you have any questions about these Terms of Use, you can contact us: